Zenso Docs

Refunds

Manage refunds and payment reconciliation from the Zenso dashboard.

Current refund workflow

Refunds are managed from the dashboard and admin transaction views in this rollout. Use the transaction view to inspect charge state, provider request IDs, reconciliation references, and refund history.

  • Open the payment in the dashboard or admin transaction view.
  • Confirm the charge is captured and eligible for refund.
  • Create the refund and use reconciliation details for operational follow-up.
  • Listen for charge.refunded webhooks to update your system.